Privacy Policy

Who we are

Titung is a digital agency that designs and builds websites and digital products for startups and scale-ups. This policy explains how we handle personal data collected through titung.com (this website) and through our client engagement process.

For questions about this policy or your data, contact us at hello@titung.com.

What data we collect and why

We collect the minimum data needed to run this website and respond to enquiries.

• Contact form submissions — when you fill in our contact form, we collect your name, email address, company name (optional), budget range, timeline, and project description. We use this solely to respond to your enquiry.
• Analytics data — we use PostHog to understand how visitors use this site (pages visited, session duration, general location by country). This data is aggregated and not used to identify you individually.
• Cookie consent records — we use CookieGuard to record your cookie consent preferences so we can honour them on future visits.

Legal basis for processing (GDPR)

If you are located in the European Economic Area, our legal bases are:

• Legitimate interests — analytics to improve the site, provided your consent is not required under applicable law.
• Consent — for any cookies or tracking beyond strictly necessary functionality.
• Contract — processing your contact form submission to respond to a service enquiry.

Third-party services

We use the following third-party services that may process your data:

• PostHog — analytics platform. Data is processed in the US. See PostHog's privacy policy.
• CookieGuard — cookie consent management. See CookieGuard's privacy policy.
• Resend — email delivery for contact form submissions. See Resend's privacy policy.
• Cloudflare — hosting and CDN. Cloudflare processes network-level data such as IP addresses. See Cloudflare's privacy policy.

Data retention

Contact form enquiries are retained in our email inbox until they are no longer relevant to an active or potential client relationship, and deleted after that. Analytics data is retained per PostHog's default retention period. Cookie consent records are retained for as long as necessary to honour your preferences.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, email us at hello@titung.com. We will respond within 30 days.

Cookies

We use cookies for analytics and to remember your consent preferences. You can manage your cookie preferences at any time using the consent banner or by visiting our Cookie Policy.

Data transfers

Some of the third-party services listed above transfer data outside the UK and EEA (primarily to the US). Where this occurs, transfers are made under appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Children

This website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy.

Contact

For any questions about this privacy policy or how we handle your data, contact us at hello@titung.com.